Privacy

What we are selling

The site offers two things: free character animations that need no account and no payment, and the one-time Founder / Early Access full library (a single US$49 payment, not a subscription, and nothing renews). The price, what is included and the refund rules are on the pricing page.

Payment is made through PayPal. What we receive from PayPal is the order number, the amount and your payment email; we never see or store your card number, bank account or PayPal password.

What we collect (this is the whole list)

• Your email address — used to sign in (we email you a link; there is no password) and to send the receipt and recovery code after payment.
• Your nickname — the name you see on the page. It starts from your email address, you can change it any time, and it can be anything you like.
• The “Recognized” marks you make — we store which character and when you marked it. We do not store how long anything was watched, how many were right, and none of it becomes a score or an ability rating.
• Payment records — the PayPal order number, the amount and your payment email. We never touch or store your card number.

What we do not collect

• Anything about your child: we never ask for or store a child’s name, birthday, gender, photo, recording, video or school.
• Your child’s behaviour: we do not count views, measure time spent or track mistakes, we do not run ability assessments, and we do not generate learning reports.
• Device and advertising tracking: no cross-site tracking, no advertising SDKs, and we never sell data to a third party.
• Passwords: we store none, because there are none. Signing in is only ever Google or an emailed link.

What we receive when you sign in with Google

If you choose to sign in with Google, Google tells us three things: your email address, the display name on your Google account, and the URL of your profile picture. We use the email address only to recognise your account; the name and the picture are used only to show them back to you on your account page. We request no other Google data — we do not read your Gmail, Drive, Calendar or contacts — and we do not use anything Google gives us for advertising or sell it to anyone. You can revoke the access you granted to this site at any time from the third-party apps page of your Google account.

What happens if you do not sign in

You can use all of it. Without signing in, the characters you mark are stored only in this browser; clearing browser data or changing devices loses them. Sign in and the record follows your account, so it is still there on your next device.

What emails we send

Only two kinds: the sign-in link you ask for, and the receipt (with your recovery code) after a successful payment. No marketing mail and no bulk promotions. A sign-in link works for 30 minutes and can be used once.

Payment and refunds

The full version is a one-time PayPal payment. Once the payment is confirmed, the full library unlocks on that device straight away and the receipt and recovery code go to your payment email.

If it is not right for you, enter your payment email and either the order number or the recovery code in the refund form on the pricing page within 14 days of payment. No reason needed. Once we have checked it, the full amount goes back through PayPal; how long it takes is up to PayPal. The full-version access ends when the refund completes.

About the “Recognized” mark

It is only a note a parent keeps for themselves, so they can pick up where they left off. It is not a test result, it does not mean the child has mastered the character, and it is not tied to any claim about learning outcomes.

Deleting and correcting

Your nickname and sign-in email can be changed on the “My account” page. If you want the learning record in your account, or the whole account, deleted, write to support@hanzisprout.com and we will delete it once we have confirmed you are the account holder.

What our hosting providers have to process

When you open a page, play a video or receive an email, our hosting and service providers process the technical logs needed to deliver that service — for example IP address, request time and browser information. The providers we use are: Cloudflare (hosting and content delivery), Resend (sending sign-in links and receipt emails), Google (optional Google sign-in) and PayPal (processing payments). We do not give your data to anyone else.